What We Do
Who We Serve
Our Guarantee
We want to make your event a moment to remember! We offer a 100% satisfaction guarantee on all our rentals and services. Just send us a message to let us know how we can serve your next event and we promise you’ll be completely satisfied!
What We Do
Who We Serve
Our Guarantee
We want to make your outdoor event a moment to remember! We offer a 100% satisfaction guarantee on all our rentals and services. Just send us a message to let us know how we can serve your next event and we promise you’ll be completely satisfied!
Common Questions
For a complete list of FAQs as well as more detailed answers to the below questions, please visit our FAQ page or read our Rental Agreement.
For full payment policies, please see our payment policy FAQ on our FAQ page. Here’s the quick version:
- A 50% deposit with a credit or debit card is required for reservations made a month or more in advance.
- Payment in full with a debit or credit card is required for reservations made less than a month in advance or for orders less than $500.
- Final payments may be made by cash, money order/cashier’s check, personal check, ACH, Zelle, credit card, or debit card.
- A 3% discount is offered for all cash, Zelle, money order/cashier’s check, and personal check payments on final invoices.
- Exceptions to these payment terms for business clients, nonprofits, or governmental agencies may be arranged in advance on a case-by-case basis.
Yes, however this is a change from previous years. The state of Illinois passed a new law requiring sales tax to be charged on all rentals effective January 1, 2025.
Since this is a new law, be sure to check your estimates from other rental companies when price comparing multiple quotes. If other companies are providing quotes to you without sales tax, be sure to ask about it to avoid any surprise last-minute charges.
- Cancellations 3 months or more in advance will receive a full refund minus a $50 cancellation fee.
- Cancellations between 3 months and 1 month before the event lose the 50% deposit and must pay a $50 cancellation fee.
- Refunds for cancellations with less than 4 weeks notice are not offered.
- If a canceled event is rescheduled with us, a 15% rescheduling fee will be assessed and any payments made will be applied to the rescheduled event.
Below is a map of our primary delivery service area. Click here for a list of cities and towns we serve. We will deliver any size order of $250 or more in the blue zone. Yellow usually requires a medium sized order of $1000 or more, and red usually requires a large order of $2000 or more. We do sometimes deliver outside our primary service area for especially large or high profile events. (Click the map image to enlarge.)
We typically deliver one or two days before your event and pick up one or two days after your event. For weekend events, we normally deliver on a Thursday or Friday and pick up on a Monday or Tuesday.
Yes we charge for both delivery and pickup, here are the details:
- Delivery and pickup rates are based on distance from our East Dundee warehouse.
- For orders 10 miles or less away, the rate is a flat $25 each for delivery and pickup.
- For locations more than 10 miles away, delivery and pickup fees are $4 per mile for each additional mile after the first 10, plus the $25 base rate. So if your location is, for example, 20 miles away, your delivery and pickup fees will each be $65: 10 miles x $4 per mile + $25.
- For weekend or after-hours deliveries or pickups (any time outside of M-F, 8-5), additional delivery and pickup surcharges will apply.
- For time-sensitive orders that require a specific delivery or pickup time, an additional fee may apply based on other deliveries/pickups scheduled for that day.
- For especially large orders that require more than one vehicle or multiple trips for delivery and/or pickup, additional transportation fees may apply.
All tents (except for pop-ups), sidewalls, lights, heaters, stages, dance floors, and a few other specialty items will be installed and taken down by us at no additional charge. Tables and chairs will be delivered folded and stacked. Linens will be delivered folded in a plastic bin. If you require table, chair, or linen setup service, we offer that for an additional fee.
- Please see our Tent Floorplans and Sizing Guidelines PDF to figure out what might be a good size for your event. Also check the photos for each individual tent in our online store as most tents include a basic floorplan photo.
- Measure the space you have available. The total footprint of the tent including the stakes is about 10 feet more than the size of the tent. So a 20×30 tent needs about a 30×40 space, a 40×60 tent needs around a 50×70 space, etc.
- Make sure there are no obstructions like plantings, firepits, patio furniture, retaining walls, etc. in the installation area. It needs to be completely clear and open and as flat as possible to safely install the tent.
- Make sure there are no low lying tree branches or wires above the installation area, we need anywhere from 15-20 feet of vertical clearance depending on the size and style of the tent. If you are placing a tent close to your home, be sure to take into account the height and location of your home’s eaves and the height of your door if it will be opening into the tent.
- Tents can be staked in grass or asphalt at no additional charge, holes in asphalt can be patched by us afterwards for a small fee. Tents on concrete or brick require concrete blocks or water barrels for weight at an additional fee. Only small pop-up tents are allowed on balconies and decks.
Yes. Small orders (orders that can fit in a normal sized passenger vehicle) of items that don’t require setup by our crew like tables, chairs, pop-up tents, etc. can be picked up from our warehouse at no additional charge. All will call order pickups and returns are by appointment only.
Customer Reviews
We hired this company for our wedding and I’m so happy we did. Communication is 10/10 very prompt, thorough, clear and overall professional. This was my first time using a rental service like this and I’m so happy everything went smoothly.
Showed up on time for drop-off and pickup. Great communication. Chairs and tables worked great.
Heartland Tents were amazing to work with. Response to emails was very fast. They were easy to work with. Will definitely use them again!
We used Heartland Tents and Event Rentals for a large company picnic. The customer service was flawless from beginning to end. Thank you for helping make our picnic a success!
They were easy to work with, answered all of my questions quickly and even came over to make sure the tent would fit on my driveway…will continue to use for any of my party needs!
We cannot say enough how great Heartland Tents were to work with. We planned late and they accommodated us…Highly recommend!!
I am glad that I found a great company and will be using their services for my future events and have already recommended them to my friends.
My experience with Heartland Tents & Event Rentals was very positive. The communication with owner, Chris, was prompt and clear. I would recommend their services.
Heartland Tents & Event Rentals is by far the best rental company we have ever worked with. The tent, tables, chairs, tablecloths and whiskey bar were spotless and well maintained.
Outstanding company and customer service. They set up the tent and party equipment beautifully for our daughter’s graduation party. Highly recommended.
We were so pleased with the Heartland Tents & Event Rentals. Chris and Jarrett went above and beyond to assist us with all our needs. Everything that they provided was spotless clean, looked great and new.
